Customer service
You can reach our friendly operators with any questions daily from 8 AM to 10 PM and expect a response within 1 hour.
All you need to know about booking your experience, payments, etc.
In a few simple steps
Start by sending a booking or inquiry. Same-day and last-minute bookings are welcome.
Within 1 hour we email you back to confirm and finalize your booking details.
Pay our CZK 250 / €10 — CZK 1000 / €40 per person PayPal deposit request with any credit card, and receive a digital receipt.
Your driver picks you up at your chosen address in Prague.
Pay the remaining amount in cash in return for a paper receipt. We accept CZK or EUR.
Sit back and relax. Now it’s time to enjoy your experience.
Your driver takes you back to your chosen address. It can be a different location in Prague from the pick-up.
You can reach our friendly operators with any questions daily from 8 AM to 10 PM and expect a response within 1 hour.
If you reach out to us during the office hours but don’t hear back from us within 1 hour, then our email response likely ended up in your spam folder — please take a look there. Outside the office hours, we come back to you the first thing in the morning.
To secure your spot you pay CZK 250 / €10 — CZK 1000 / €40 per person PayPal deposit request and the rest in CZK or EUR.
You are free to cancel with no charge up to 24 hours before the date of the experience. After this date the deposit is not refundable.
Some of our outdoor experiences are dependent on the current weather conditions. In the unfortunate case of bad weather, you receive a full refund of your deposit, or, if you prefer, we try to reschedule your experience.
Our packages include free door-to-door service: a driver picks you up, takes you to the experience venue, and finally drops you off. The pick-up and drop-off locations may differ, and you choose them during the booking process or at a later stage. They both need to be within the city of Prague.
Extra services, such as out-of-Prague and airport pick-up/drop-off etc., can be arranged for a fee.
Please do not hesitate to get in touch with any questions you might have.